DATA PROTECTION POLICY
This Data Protection Policy uses some of the defined terms from the Service Terms. These capitalised terms used in this Data Protection Policy have the corresponding meanings stated in the Service Terms.
About this Data Protection Policy
This Data Protection Policy sets out how we process any Personal Information that any person give us when they use the Service.
If you have any questions about this Data Protection Policy or do not agree with it, please contact us before using the Service. We may change this Data Protection Policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This Data Protection Policy is effective from 14 February 2013.
Users are required to agree to this Data Protection Policy as a condition for using the Service.
Information FeedbackRocket Collects from You
We collect Personal Information for the purpose of providing the Service and, specifically, for the reasons set out in this Data Protection Policy.
Personal information users volunteer or which we may infer
You and users are required to submit certain Personal Information in order to use the Service. We also collect certain Personal Information automatically which you do not expressly submit to FeedbackRocket. The Personal Information we collect from different users varies depending on the type of the user.
We may collect the following Personal Information from Client representatives and Designated Representatives:
Personal information we collect automatically
When you use the Service, FeedbackRocket automatically receives and records information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested.
FeedbackRocket only uses this data in aggregate form and we may provide this aggregate information to our partners about how users and Members, collectively, use the Service, so that our partners may also understand how the Service is used.
We may intercept and monitor your communications
FeedbackRocket may implement systems designed to intercept and monitor users’ communications with FeedbackRocket’s Associates, to the extent permissible by law, in which case users consent to such interception and monitoring.
As part of this process of intercepting and monitoring these communications, we may record such communications for disclosure on the basis set out in this Data Protection Policy.
Security
We are committed to ensuring that users’ Personal Information is securely stored and maintained. In order to prevent unauthorised Personal Information access or disclosure we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure this Personal Information. We routinely encrypt Personal Information transmitted and stored through the Service.
Linking
We may link to other websites which are not within our control. We cannot be responsible for the protection and privacy of any information which users provide to Third Parties. You should exercise caution and look at the privacy statement applicable to the External Party Website or governing the External Party Website in question.
Cookies
As we mentioned above, we may use cookies in the Service. Cookies are files that store information on your hard drive or browser that means that the Service can recognise that users have visited the Service before. Cookies make it easier for users to maintain their preferences and other settings on the Service, and by seeing how users use the Service, we can tailor the Service around users’ preferences and measure usability of the Service.
Users need not consent to FeedbackRocket tracking your use of the Website using cookies and, if you choose not to, users may not enjoy the Service’s full functionality which is facilitated by cookies.
Users may, should they so choose, disable the cookies from your browser and delete all cookies currently stored on their computers. Users can find out how to do this for their particular browser by clicking "help" on their browser's menu or otherwise seeking assistance from a suitably qualified advisor.
What we do with your Personal Information
We process Personal Information and other Personal Information for the following reasons:
Sharing your Personal Information
We will not transfer, disclose, sell, distribute or lease users’ Personal Information to third parties other than on the following basis:
Accessing Your Personal Information
Any person who believes that any Personal Information about them which we have is incorrect or incomplete, should contact us immediately. We will correct or update any information as soon as possible.
Any person may furthermore request us to delete their Personal Information stored in relation to the Service although doing so may necessitate limiting or terminating the requesting users’ Service use, at our sole discretion.
Users may request details of Personal Information which we hold about them under the Promotion of Access to Information Act 2000.
About this Data Protection Policy
This Data Protection Policy sets out how we process any Personal Information that any person give us when they use the Service.
If you have any questions about this Data Protection Policy or do not agree with it, please contact us before using the Service. We may change this Data Protection Policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This Data Protection Policy is effective from 14 February 2013.
Users are required to agree to this Data Protection Policy as a condition for using the Service.
Information FeedbackRocket Collects from You
We collect Personal Information for the purpose of providing the Service and, specifically, for the reasons set out in this Data Protection Policy.
Personal information users volunteer or which we may infer
You and users are required to submit certain Personal Information in order to use the Service. We also collect certain Personal Information automatically which you do not expressly submit to FeedbackRocket. The Personal Information we collect from different users varies depending on the type of the user.
We may collect the following Personal Information from Client representatives and Designated Representatives:
- Name, title, work phone number, mobile phone number, email address, work address;
- Identity number, date of birth; and
- Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences.
- Name and email address;
- Chosen pseudonym or nickname;
- Information regarding personal preferences; and
- Any other Personal Information users may volunteer.
Personal information we collect automatically
When you use the Service, FeedbackRocket automatically receives and records information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested.
FeedbackRocket only uses this data in aggregate form and we may provide this aggregate information to our partners about how users and Members, collectively, use the Service, so that our partners may also understand how the Service is used.
We may intercept and monitor your communications
FeedbackRocket may implement systems designed to intercept and monitor users’ communications with FeedbackRocket’s Associates, to the extent permissible by law, in which case users consent to such interception and monitoring.
As part of this process of intercepting and monitoring these communications, we may record such communications for disclosure on the basis set out in this Data Protection Policy.
Security
We are committed to ensuring that users’ Personal Information is securely stored and maintained. In order to prevent unauthorised Personal Information access or disclosure we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure this Personal Information. We routinely encrypt Personal Information transmitted and stored through the Service.
Linking
We may link to other websites which are not within our control. We cannot be responsible for the protection and privacy of any information which users provide to Third Parties. You should exercise caution and look at the privacy statement applicable to the External Party Website or governing the External Party Website in question.
Cookies
As we mentioned above, we may use cookies in the Service. Cookies are files that store information on your hard drive or browser that means that the Service can recognise that users have visited the Service before. Cookies make it easier for users to maintain their preferences and other settings on the Service, and by seeing how users use the Service, we can tailor the Service around users’ preferences and measure usability of the Service.
Users need not consent to FeedbackRocket tracking your use of the Website using cookies and, if you choose not to, users may not enjoy the Service’s full functionality which is facilitated by cookies.
Users may, should they so choose, disable the cookies from your browser and delete all cookies currently stored on their computers. Users can find out how to do this for their particular browser by clicking "help" on their browser's menu or otherwise seeking assistance from a suitably qualified advisor.
What we do with your Personal Information
We process Personal Information and other Personal Information for the following reasons:
- Provide and grant access to the Service and notify you, Designated Representatives and/or users about important changes or developments to the Service;
- Create and maintain a user database;
- Following up with you or users up as part of our customer care procedures;
- Internal record keeping;
- Crime detection prevention and prosecution;
- Evaluating the effectiveness of our advertising campaigns and for research, training and statistical analysis with the aim of improving the Service; and
- Improving the Service.
Sharing your Personal Information
We will not transfer, disclose, sell, distribute or lease users’ Personal Information to third parties other than on the following basis:
- where we have permission from the person concerned;
- where we are required to do so by law;
- where it is reasonably required by our agents, advisors or others involved in rendering the Service or in undertaking activities linked to the operation of the Service on our behalf and only to the extent required; or
- where the transfer or disclosure would otherwise be in compliance with legal requirements we are subject to including, but not limited to, statute or regulation.
Accessing Your Personal Information
Any person who believes that any Personal Information about them which we have is incorrect or incomplete, should contact us immediately. We will correct or update any information as soon as possible.
Any person may furthermore request us to delete their Personal Information stored in relation to the Service although doing so may necessitate limiting or terminating the requesting users’ Service use, at our sole discretion.
Users may request details of Personal Information which we hold about them under the Promotion of Access to Information Act 2000.
